Bunker-Only Calls a "Real Headache" for Operators: WSS

Daniel Wikstroem, Business Manager of WSS' Ships Agency, says bunker-only calls can be frustrating "for ship operators used to high quality, efficiency, and performance driven day-to-day operations."

Daniel Wikstroem, Business Manager of Ships Agency for Wilhelmsen Ships Service (WSS), Tuesday said bunker-only calls can prove to be a "real headache" for operators in terms of quality and efficiency, and wants bunker buyers to ditch the "mom and pop" players in favour of its "one stop shop" approach to bunkering.

“Typical bunker calls include up to 40 lines of communication, between an array of parties - including port agents, bunker brokers and bunker surveyors - up to two separate financial transactions, and an excessive administrative workload checking disbursement accounts," he said.

"Multiply this on a global level, on a port-by-port basis, and there is huge room for unpredictability – in terms of the complex delivery chain – and a massive man-hour inefficiency. And it goes without saying that time is money."

Wikstroem estimates there are 80,000 bunker-only port calls each year, with buyers typically relying on their bunker brokers, or procurement departments, to select the supplier.

"But what information can they themselves access with regards to typical bunkering times? Reliability? Punctuality? Ease of use? These factors make a real difference between a seamless bunkering process and a convoluted, lengthy and therefore costly one," said Wikstroem.

The answer, he says, is a more holistic approach, such as that provided through his own company's Bunker Service Agreements, allowing for a consistent bunkering routine across global ports with a standardised quality of products and services.

This can ensure that everything is ready for bunkering operations prior to vessel arrival to make the process more efficient, as well as a strict follow up process.

Wikstroem says operators who perform about 100 bunker calls annually could save more than $20,000 per year with the system.

WSS notes it keeps "detailed performance records of suppliers" in the major bunkering ports and can "cut through any potential uncertainty relating to suppliers."

"We want to provide the industry with a better alternative to current bunkering practices. One which is predictable, accountable and transparent, where quality and efficiency of service are paramount," added Wikstroem.

"Ship operators across the world are focused on efficient operations and effective cost management – improving bunkering procedures should be absolutely central to that mind-set."